There are currently an estimated 5 million Americans working in call centers across the country, and those workers will need support from professionals with computer training.
It’s been relatively common for companies to outsource call center jobs to countries such as India and Mexico to reduce operating costs and increase profit margins. However, companies are beginning to bring call center jobs back to the U.S. to satisfy growing demand for better service, USA Today reported.
Moreover, there are currently an estimated 5 million Americans working in call centers across the country, and those workers will need support from professionals with computer training.
CALL CENTER JOB GROWTH IN THE US
Just this year, call center jobs have grown dramatically in Michigan. According to the Michigan Economic Development Corp., an estimated 1,400 call center jobs have been created in the state during this year alone, USA Today reported. More than that, Matt Zemon chairman of the nonprofit group Jobs4America, told the news agency that 180,000 call center jobs were created across the country in 2012 and 2013.
According to some industry officials, companies are bringing back call center jobs to the U.S. because of rising labor costs overseas but also because changes in technology require call center workers who are more computer savvy.
There are around 66,000 call centers in the U.S., according to Paul Stockford, research director for the National Association of Call Centers, Bangor Daily News reported. Those call centers employ over 3.5 million people, and those numbers are expected to grow.
IT PLAYS A CRUCIAL ROLE IN CALL CENTERS
As call center jobs move back to the U.S. to take advantage of a more tech-savvy workforce, individuals who are learning IT may be a commodity, but there could also be more IT careers, as the IT department serves a critical function in the call center.
IT professionals are charged with keeping operating systems up to date, knowing the computer systems in the workplace and keeping all of the technical systems in working condition. Call centers are focused on providing value to callers, and that starts at having reliable technical systems.
If you’d like to take advantage of the growing call center industry, but you don’t want to start at an entry level position, reach out to the professionals at MyComputerCareer to find out how computer training can make you a prime candidate for a career in technical support. Obtaining computer skills can better prepare you for a job in a career center that stresses the importance of tech knowledge.